Dental virtual assistant
A trained remote assistant who works inside your practice management software and your phone system, as part of your team rather than an outside call centre.
What it covers
- Scheduling, confirmations, and filling cancellations from the recall list
- Insurance verification and benefit breakdowns before the appointment
- Treatment plan follow-up on patients who left without booking
- Inbox, voicemail, and patient messages cleared daily
- Recall and hygiene reactivation campaigns
- Claim notes and documentation kept current in your software
How it works
Match and train
We place a vetted assistant and ramp them on your systems, your schedule rules, and the way your practice talks to patients.
Daily operations
Scheduling, verification, recall, and follow-up handled inside your own software, with the work visible to you the whole time.
Oversight
A supervisor reviews quality and you get one point of contact, never a rotating pool of people learning your practice again.
Who it is for
Dental practices where the front desk is covering phones, insurance, and recall at once, and something is always the thing that slips.
Questions we get
Will the assistant work in our practice management software?
Yes. They work inside the software and phone system you already run, so the work stays visible to you and nothing moves into a tool you cannot see.
Is it the same person every day?
Yes. You get one assistant who learns your practice, with a supervisor reviewing quality, rather than a rotating pool who have to be retrained each time.
Can they handle insurance verification as well as scheduling?
Yes. Verification and benefit breakdowns before the appointment are part of the role, alongside scheduling, recall and treatment plan follow-up.