Ongoing support
A senior team that already knows your system, available on retainer, so small things get fixed before they become projects.
What it covers
- Maintenance and bug fixes on an agreed response basis
- Dependency and security updates kept current
- Small improvements and changes without a new engagement
- Monitoring and incident response
- A named team rather than whoever is free
- Documentation kept current as the system changes
How it works
Take it on
We learn the system properly, write down what was only in somebody's head, and agree what response you need.
Keep it healthy
Updates, fixes, and small improvements handled continuously rather than saved up into a risky quarterly release.
Review together
A standing call on what changed, what is at risk, and what is worth building next.
Who it is for
Companies running software with nobody assigned to it, where issues wait until they are urgent.
Questions we get
What does a retainer cover?
Maintenance, fixes, dependency and security updates, monitoring, and small improvements, with the response you need agreed up front rather than assumed.
Do we get the same people each time?
Yes, a named team that already knows your system. Support is not worth much if it starts with somebody reading the codebase for the first time.
Can you take on software somebody else built?
Yes. Learning it properly, and writing down what was only in somebody's head, is the first part of taking it on.